Refund and Returns Policy

Return & Refund Policy for Vela Natural

At Vela Natural, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The product is unused, unopened, and in original packaging
  • The return request is raised within 7 days of delivery

❗ Non-returnable items include:

  • Opened or used personal care, beauty, or hygiene products
  • Products damaged due to misuse or negligence
  • Items marked as “Non-Returnable” on the product page

Return Process

To initiate a return:

  1. Contact our support team at velanaturaluk@gmail.com or +44 7353 352847
  2. Share your order number and reason for return
  3. Our team will review your request and guide you further

Returns without prior approval may not be accepted.

Refund Policy

  • Once the returned product is received and inspected, we will notify you about the status of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used at checkout.

Shipping charges (if any) are non-refundable, unless the return is due to our error.

Replacement Policy

If you receive a damaged or defective product, we may offer:

  • A replacement of the same product (subject to availability), or
  • A refund, as per your preference

Cancellation Policy

  • Orders can be canceled before shipment by contacting us.
  • Once the order is shipped, it cannot be canceled.

Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at velanaturaluk@gmail.com

Changes to This Policy

Vela Natural reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.

Contact Information

Site Title: Vela Natural
Owner Name: KIRAN SAMIR JOSHI
Email: velanaturaluk@gmail.com
Mobile: +44 7353 352847
Alternate Mobile: +91 9054450103
Address: G-1206 , TITANIUM CITY CENTER , ANANDNAGAR ROAD , SATELLITE , AHMEDABAD, GUJARAT -380015